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Crisis Communications: Preparing your holding statement

[COVID-19 UPDATE: To assist organisations who are making contingency plans due to the COVID-19 outbreak, I'm making my Emergency Response Communications Protocol available at 50% off. You'll get access to the templates, workflows and checklists you need to manage a crisis at your workplace. READ MORE...] When a crisis breaks at your organisation, you have … Continue reading Crisis Communications: Preparing your holding statement

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Crisis Communication: Effective strategies for defusing a crisis

[UPDATE FEBRUARY 2020: FLASH SALE]  Of all the blog posts on my site, the ones people keep coming back to again and again are about crisis communications. I've worked in crisis comms at major global organisations, and I've seen what happens when something unexpected happens and a company has no plan. Crises are all but … Continue reading Crisis Communication: Effective strategies for defusing a crisis

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Crisis Communication: Katie Rich tweets ‘joke’ about 10-year-old Barron Trump

NBC is not having a good run with their on-air personalities. You would have imagined that a strongly worded email went around to staff in the aftermath of the Billy Bush fiasco, but if it did, Katie Rich wasn't paying attention. The 33-year-old is a writer for the network's long-running comedy sketch show, Saturday Night … Continue reading Crisis Communication: Katie Rich tweets ‘joke’ about 10-year-old Barron Trump

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Crisis Communication: Does your organisation have a Crisis Response Protocol?

Today, I want to share about a major crisis I managed the communications response for in Qatar last year, and how our Crisis Response Protocol helped our team to manage the incident. I was working for a big oil and gas shipping company at the time. We had a fleet of some of the biggest … Continue reading Crisis Communication: Does your organisation have a Crisis Response Protocol?

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Crisis Communication: A masterclass in deflecting controversy by Skittles

5 reasons Skittles' response to Trump was perfect This week, Donald Trump Jr posted a callous image on Twitter comparing Syrian refugees to potentially poisoned Skittles. The message was clear - if you wouldn't risk eating Skittles in case a few of them might be poisoned, you shouldn't accept Syrian refugees in case a few of … Continue reading Crisis Communication: A masterclass in deflecting controversy by Skittles